Lesson 3 · Module 4
Resolving Conflicts
5 questions · Acknowledging tension, exploring perspectives & finding resolutions
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Question 1 of 5
Which phrase acknowledges a conflict professionally without assigning blame?
Question 2 of 5
Which open-ended question best encourages a colleague to share their perspective during a conflict?
Question 3 of 5 · Scenario
Read the scenario and choose the best response.
💼 Scenario: Two team members disagree about responsibilities. One says: "I never agreed to do that task." The other says: "You definitely said you would."
Question 4 of 5
Which phrase shows empathy while exploring a conflict?
Question 5 of 5
Which phrase best secures commitment to a resolution?
Lesson 3 complete
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