Lesson 2 · Module 1
Telephone Etiquette & Conversation Skills
5 questions · Pass mark: 70%
0 of 5 answered
Score: 0
Question 1
How should you start a professional business call?
Hello, who are you?
Good morning, this is [Name] from [Company].
Yes?
What do you want?
Correct answer: Good morning, this is [Name] from [Company].
Question 2
If you do not understand something during a call, what should you say?
Speak faster.
I don't get it.
Could you repeat that, please?
You are confusing.
Correct answer: Could you repeat that, please?
Question 3
Which phrase politely asks for information from the caller?
Who are you?
Could you please provide your name and company?
Tell me your details.
Give me your information.
Correct answer: Could you please provide your name and company?
Question 4
How should you respond to a customer complaint?
I understand your concern, and I will do my best to help.
That is not my problem.
Call someone else.
You must wait.
Correct answer: I understand your concern and will help resolve it.
Question 5
Which phrase ends a business call professionally?
Bye.
Okay, see you.
Thank you for calling. Have a great day.
Alright then.
Correct answer: Thank you for calling. Have a great day.