Lesson 3 · Module 3
Cultural Sensitivity & Communication
5 questions · Cultural awareness, language barriers & adapting styles
0 of 5 answeredScore: 0
Question 1 of 5
A guest seems confused and does not understand your instructions. What should you do?
Question 2 of 5
Why might eye contact mean different things to guests from different cultures?
Question 3 of 5 · Scenario
Read the scenario and choose the best response.
🌍 Scenario: A guest from a culture where formal titles are important addresses you very formally. They seem uncomfortable when you use their first name.
Question 4 of 5
Which of these is a good strategy for overcoming language barriers with guests?
Question 5 of 5
Which phrase best shows cultural sensitivity when asking a guest about their preferences?
Module 3 complete! 🎉
0/5
0%